Not being able to activate transmutr

caecarvalho · November 21, 2018, 4:52pm

Hello Thomas and Merwan,
When I insert the license key, after the trial expired, I get the following message:
" an error occured : 4
Trial has expired"
This is happening with version 0.1.2.

Best,

Caetano

Thomas · November 22, 2018, 4:57pm

Is your system clock the same as this website ? https://time.is/

caecarvalho · November 22, 2018, 5:00pm

Yes, it is.

Thomas · November 23, 2018, 9:32am

Please install v0.1.3 : https://forums.getskatter.com/t/release-alpha-0-1-3/1375
Then give us the error code again, it may be different and will give us more information.

caecarvalho · November 23, 2018, 4:56pm

Hello Thomas,

it did gave a diferent error this time:
“An error occurred : 13225”

Best,

Caetano

Thomas · November 23, 2018, 5:15pm

Did you have to enter your license key again?
If not, can you deactivate, then reactivate?
I changed something on your license, which hopefully will solve the issue.

caecarvalho · November 23, 2018, 5:24pm

Hello Thomas,

now it worked! Thanks!

Actually, since my trial expired, I couldn’t activate Transmutr. That’s the first time I activate.

Best,

Caetano

Thomas · November 23, 2018, 5:28pm

Great! Thanks for the feedback.

We’re using a new licensing system (new, compared to Skatter), and we want to make sure the experience is as smooth as possible, and that it doesn’t get in the way of paying users.